Settling the Unsettling
The text introduces the different components of disputes, describes how to identify these factors, and how to use this knowledge to resolve difficult situations. It helps readers understand what conflict is, consider ways it can be handled, and make choices on how to deal with difficult situations in their own lives.
Special features of the text include “Knowledge Builders” and “Discussion Points” that help students express their perceptions of conflicts and evaluate disputes, as well as “Thought Motivators” that better explain concepts, connections between them, and how they relate to students’ lives. These can be used in class or as assignments. Students will also be able to create a Personal Conflict Profile (a conflict resume).
Practical in its approach and written specifically for programs and courses in dispute and conflict resolution, Settling the Unsettling helps students and trainees understand the elements of conflict and learn to manage and assist others in resolving disputes peacefully.