Effective Negotiation and Conflict Resolution in Today's Environment
Unit 1 analyzes key negotiation concepts. Unit 2 examines negotiation in cross-cultural settings. Unit 3 discusses business and organizational negotiations, while Unit 4 focuses on conflict resolution including direct and indirect confrontations and methods for salvaging failing situations. The articles present a variety of examples and settings, ranging from the automotive industry to international business to hostage situations. Each unit includes an original introduction and pre-reading key terms and concepts, as well as post-reading questions and activities.
Dedicated to giving readers a fully applicable understanding of how to plan, manage, and successfully conclude a negotiation that leaves both sides satisfied and willing to work together again, Effective Negotiation and Conflict Resolution in Today's Environment is well-suited to courses in persuasion, conflict resolution, negotiation, and international business.