Conflict and Communication
(Third Edition)
©2026, 386 pages
Paperback list price: $86.95
Cognella Direct Ebook: $73.95
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In Conflict and Communication, author Fred Jandt's years of research, teaching, and consulting experience shine through in every chapter, offering a rich blend of theoretical depth and practical strategies to understanding and managing conflict across all areas of life. From interpersonal to organizational to societal contexts, this book equips students with the tools to manage conflict effectively. With a strong focus on the underlying causes of conflict and on the role of communication and culture, this book helps students understand how different perspectives shape conflict and its resolution, enhancing both professional and personal relationships.
Key Updates to This Edition:
• Reflects the latest and most important scholarship in the field throughout the book.
• Contains expanded coverage of topics such as emotions, domestic violence, artificial intelligence, and anger.
• Presents enhanced pedagogy including revised objectives that more clearly support each chapter along with the addition of key terms and discussion questions at the end of each chapter.
Each chapter begins with a compelling vignette to illustrate key concepts, followed by in-depth discussions and real-life case studies from the author's extensive career as a mediator, making complex concepts engaging and relatable. These real-world applications make it easier to apply the concepts to students’ everyday lives, improving not just their professional relationships but also their personal ones.
Conflict and Communication is the ideal textbook for courses on conflict in such areas as communication studies, business, interpersonal and family studies, among others.
Key Updates to This Edition:
• Reflects the latest and most important scholarship in the field throughout the book.
• Contains expanded coverage of topics such as emotions, domestic violence, artificial intelligence, and anger.
• Presents enhanced pedagogy including revised objectives that more clearly support each chapter along with the addition of key terms and discussion questions at the end of each chapter.
Each chapter begins with a compelling vignette to illustrate key concepts, followed by in-depth discussions and real-life case studies from the author's extensive career as a mediator, making complex concepts engaging and relatable. These real-world applications make it easier to apply the concepts to students’ everyday lives, improving not just their professional relationships but also their personal ones.
Conflict and Communication is the ideal textbook for courses on conflict in such areas as communication studies, business, interpersonal and family studies, among others.
Fred E. Jandt is one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution through Communication. For decades, he has studied and taught courses in intercultural communication, conflict and communication, and mediation and dispute resolution. He is also the author of the bestselling textbook Conflict and Communication and the bestselling book Win-Win Negotiating, which has been translated into seven languages.
Other Cognella titles by Fred E. Jandt:Formats and Bulk Order Pricing for Confirmed Adoptions
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Praise for Previous Editions:
“This text explores the under-pinning factors that play into conflict in interpersonal, organizational, and societal level context, and gives students the tools to manage conflict in their lives. … This book builds a foundation in the underlying causes of conflict, then teaches students how to address/manage them....Jandt does an excellent job explaining how personal/family relationships impact how we react to conflict, which is one of the biggest comments I get from students at the end of the class—for all they’ve learned for the workplace, they find that their ability to navigate interpersonal relationships has improved in tangible ways. I’ve had more than one student comment that their relationship with their children has changed because of something from this book/class, and that’s the best compliment I could ask for. ...[My students] love [the book], especially the case studies with different real-world examples.”
Lindsey A. Sherrill, Department of Management & Marketing, University of North Alabama
“[This text] is a great introduction to thinking about the role of communication and culture in how conflict is conceptualized and resolved. It suggests that we focus on the true causes of conflict and think through ideal resolutions with both short and long-term goals in mind....I liked that culture was so much at the forefront. ...I love all of the case studies he offers, as it helps the students really apply the concepts to real-world scenarios. I also like that the case studies involve different cultures. ...What I like most is that he clearly shows how there are clear benefits of conflict and that it is not just a negative in our lives."
Cheri Ketchum, Department of Communication, University of Arizona Global Campus
“The chapters' scope and their approach to engaging the reader were particularly noteworthy. I would describe the manner in which the content was presented as a skillful blend of simplicity and depth. What stood out for me was the feeling of agency I experienced, as I had several "eureka" moments while connecting with the provided examples. While I've encountered similar texts before, this one stood out due to its ability to establish deeper connections through relatable references. ...What truly stands out for me is the author's ability to present well-known concepts in a way that leads readers through the essential phases of a process, unveiling the layers of understanding we gain about conflict in a captivating manner. ...The number of practical tools and strategies for resolving conflict in a constructive way is one of the many things I like about the [book]. … I find the cases impressive; the way they're presented through the narrative medium, style, and simplicity resonates well with me."
Oluwagbemiga Dasylva, Carter School for Conflict Analysis and Resolution, George Mason University
“I was impressed with the thoroughness of the content. … I thought the examples and case studies were interesting and current. Furthermore, I believe my students would benefit from a chapter devoted to apologies, forgiveness and reconciliation (quite frankly, anyone would!). I thought the chapters were well written and easy to read but not watered down. …I think anyone regardless of their major/career aspirations would benefit by reading this book.”
Bob Yonker, The Neff College of Business and Innovation, Department of Management, The University of Toledo
“For almost 50 years, the author has conducted research, consulted with organizations, and educated students about conflict and communication. His experience and expertise are evident in the second edition of this book. The foundations of the book are rooted in the theoretical history of conflict and the discipline of communication studies. ...The text is sprinkled with case study vignettes and discussion questions as well as key takeaways that introduce additional literature that help the reader comprehend the overarching themes in the chapter. Several conflict and communication topics have been expanded and given their own chapters, which has given more depth to important concepts. ...Dr. Jandt’s knowledge and expertise are evident in this textbook. There is much to value and areas that would be beneficial to students.”
Barbie Chambers, Department of Professional Communication, Texas Tech University
“I appreciated this author discussing more about non-western style research literature in dealing with conflict. The discussion of power is also really crucial too.”
Sachiyo Shearman, Department of Communication, East Carolina University
“This text explores the under-pinning factors that play into conflict in interpersonal, organizational, and societal level context, and gives students the tools to manage conflict in their lives. … This book builds a foundation in the underlying causes of conflict, then teaches students how to address/manage them....Jandt does an excellent job explaining how personal/family relationships impact how we react to conflict, which is one of the biggest comments I get from students at the end of the class—for all they’ve learned for the workplace, they find that their ability to navigate interpersonal relationships has improved in tangible ways. I’ve had more than one student comment that their relationship with their children has changed because of something from this book/class, and that’s the best compliment I could ask for. ...[My students] love [the book], especially the case studies with different real-world examples.”
Lindsey A. Sherrill, Department of Management & Marketing, University of North Alabama
“[This text] is a great introduction to thinking about the role of communication and culture in how conflict is conceptualized and resolved. It suggests that we focus on the true causes of conflict and think through ideal resolutions with both short and long-term goals in mind....I liked that culture was so much at the forefront. ...I love all of the case studies he offers, as it helps the students really apply the concepts to real-world scenarios. I also like that the case studies involve different cultures. ...What I like most is that he clearly shows how there are clear benefits of conflict and that it is not just a negative in our lives."
Cheri Ketchum, Department of Communication, University of Arizona Global Campus
“The chapters' scope and their approach to engaging the reader were particularly noteworthy. I would describe the manner in which the content was presented as a skillful blend of simplicity and depth. What stood out for me was the feeling of agency I experienced, as I had several "eureka" moments while connecting with the provided examples. While I've encountered similar texts before, this one stood out due to its ability to establish deeper connections through relatable references. ...What truly stands out for me is the author's ability to present well-known concepts in a way that leads readers through the essential phases of a process, unveiling the layers of understanding we gain about conflict in a captivating manner. ...The number of practical tools and strategies for resolving conflict in a constructive way is one of the many things I like about the [book]. … I find the cases impressive; the way they're presented through the narrative medium, style, and simplicity resonates well with me."
Oluwagbemiga Dasylva, Carter School for Conflict Analysis and Resolution, George Mason University
“I was impressed with the thoroughness of the content. … I thought the examples and case studies were interesting and current. Furthermore, I believe my students would benefit from a chapter devoted to apologies, forgiveness and reconciliation (quite frankly, anyone would!). I thought the chapters were well written and easy to read but not watered down. …I think anyone regardless of their major/career aspirations would benefit by reading this book.”
Bob Yonker, The Neff College of Business and Innovation, Department of Management, The University of Toledo
“For almost 50 years, the author has conducted research, consulted with organizations, and educated students about conflict and communication. His experience and expertise are evident in the second edition of this book. The foundations of the book are rooted in the theoretical history of conflict and the discipline of communication studies. ...The text is sprinkled with case study vignettes and discussion questions as well as key takeaways that introduce additional literature that help the reader comprehend the overarching themes in the chapter. Several conflict and communication topics have been expanded and given their own chapters, which has given more depth to important concepts. ...Dr. Jandt’s knowledge and expertise are evident in this textbook. There is much to value and areas that would be beneficial to students.”
Barbie Chambers, Department of Professional Communication, Texas Tech University
“I appreciated this author discussing more about non-western style research literature in dealing with conflict. The discussion of power is also really crucial too.”
Sachiyo Shearman, Department of Communication, East Carolina University
